Visitor Services Guide - Tourism

Job ID: 3520 

Openings: 1

Jurisdiction: CUPE Local 7 

Division: Communications, Service Regina & Tourism 

Department: Tourism 

Location Name: Regina, Saskatchewan, CA 

Type of Posting: Internal & External

 Employment Type: Part-time, casual opportunity for up to 1 year

Hourly Salary: $20.76 - $26.83 

Annual Salary: $39,581.00 - $54,967.00 

Date Posted: May 22, 2026

Closing Date: May 29, 2026

Land Acknowledgement

We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples. 

Equity, Diversity & Inclusion

The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity-seeking communities, to apply.

The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.

Please note: this opportunity is seeking candidates who are interested in casual/part-time work. Working approximately 10-20 hours per week, shifts will typically be scheduled Wednesday through Sunday(inclusive), with some adhoc shifts to work various events as required.
 

Join the Tourism department as our next Visitor Services Guide! Primarily situated at the heart of Regina’s YQR Airport, you will provide a warm welcome and expert guidance to travelers from around the world. This role is responsible for first point of contact for the City of Regina responding to complex customer inquiries regarding tourism information. Typically provides in person customer services at a Visitor Services Desk .
 

This role also offers the exciting opportunity to set up and manage tourism booths at various events in the City of Regina, where you will distribute informational materials, guides, and sell promotional items as needed.
 

If you have a passion for highlighting the best our city has to offer, thrive in delivering exceptional face-to-face customer experiences, and excel in independent work, this job is perfect for you!

Key Duties:

• Receives inbound calls and inquiries, records details, determines customer needs identifies solutions, and escalates queries as required within defined timelines.
• Receives and responds to emails and social media queries within defined timelines.
• Provides in person visitor services to customers sell promotional items.
• Provides guidance and education to the public on the use of the City of Regina tourism website.
• Utilizes, consults, and updates computerized records.
• Performs cash management functions to collect revenue, keeps record, and performs balances.
• Calculates, collects, and process payments, negotiate suitable payment arrangements to clear outstanding and arrears balances, and refer collection activity as appropriate.
• Acts as an Ambassador to the city greeting customers, answering inquiries, manages incoming/outgoing deliveries and visitor management.
• Completes searches, inputs data, validates data, and generates reports and lists from programs and applications.
• Provides in person services to distribute, informational material and guides, and sell promotional items.
• Communicates information, instructions, and/or updates to necessary departments, and necessary internal/external staff.
• Manages the inventory and ensures adequate supply of information materials required for kiosk.
• Supports the Manager as well as the administrative work processes and duties for the work unit.
• Provide input for social media content plans, that aligns with strategic goals for Tourism Regina
• Monitors Tourism Regina’s social media profiles and presence, including Facebook, Instagram, X, LinkedIn, YouTube and identifies strategies for new content
• Other duties as assigned.

Key Qauifcation: 

• Completion of secondary school or equivalency.
• On-the-job experience in customer service.
• Valid Driver’s License.
• Provides front-line customer service where messages/responses may be met with frustration/rudeness.
• Explains, clarifies, and exchanges technical and process information.
• Asks questions to determine appropriate response/action.
• Responds to escalated inquiries due to complexity to resolve problems.
• Provides written response to email and social media public queries.
• Interacts across a range of stakeholders with a focus on the provision of services and the exchange, collection, and dissemination of information.
• Identifies issues, consults, and follows scripts, policies, procedures, and processes.
• Determines when to escalate calls and create service requests.
• Familiarizes new employees with tasks, duties, practices, and processes.
• Contributes to completion of work unit activities through completion of sequenced tasks/workflow.

Working Conditions:

• Works in indoor office environments
• Exposure to stressful experiences/interaction with parties who are upset, angry, and/or emotionally charged.

Additional Requirements:

• Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
• Proof of education is required.
• Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now!

For detailed job descriptions, CBAs, and application tips, visit our Applicant & Job Resources page.

Note: Only applications submitted via our online application system are accepted