Utility Billing Clerk

Position Summary

The City of Regina is seeking a Utility Billing Clerk to join us for an 18-month opportunity!

Are you detail-oriented and passionate about accuracy? As a Utility Billing Clerk, you'll play a vital role in ensuring our utility bills are processed promptly and precisely. You'll accurately process utility transactions and meter reading/monetary adjustments in the CIS billing system, keeping us on track with our established billing schedule.

Additionally, this temporary position will have the unique opportunity to assist with the City’s AMI Water Meter Upgrade project. You will assist handling outbound and inbound calls to schedule installation appointments, upload letters for soft refusals, manage INFOR tasks by identifying and forwarding them for customer contact, and resolve service requests. Additionally, you will assign urgent field coverage to Water Attendants, Water Ops, and occasionally Locates, along with performing other similar duties as required.

If you thrive in a computerized environment and take pride in meticulous data handling, we want to hear from you!

Key Duties & Responsibilities

• Adheres to billing cycle timelines and adjusts processes as required.
• Processes and reviews meter readings and adjusts as required.
• Performs daily upload and download process for regular cycled meter readings, special final readings, electronic payments, and identifies reading errors.
• Conducts prework and prechecks review.
• Investigates and follows up on all reading exceptions and errors.
• Sets up and schedules bill printing e-bills calculation and distribution of bills.
• Identifies and distributes service order requests to the appropriate areas.
• Investigates and follows up on all service order request exceptions and errors.
• Processes move-in and move-out landlord and other related requests.
• Sets up services and accounts for new residential construction.
• Complete system calculations and adjustments as required.
• Supports the Service Regina water meter shop water attendants and meter readers with inquiries on obtaining meter readings and consumption comparison.
• Supports the operations regarding consumption data inquiries.
• Answers inquiries from customers financial service representatives and other city departments
• Completes template letters regarding utility billing status and creates correspondence regarding utility accounts.
• Performs investigations often resulting in adjustments.
• Processes electronic utility payments
• Maintains filing systems in accordance with branch procedure and corporate records management policies and procedures.
• Completes searches inputs data validates data and generates reports and lists from programs and applications.

Key Qualifications

• Completion of secondary school or equivalency plus business/office/Accounting administration courses
• Minimum of eighteen months of previous and on-the-job experience in business processes and customer/client service
• Knowledge of the computerized utility billing system.
• Knowledge of the computerized meter reading system.
• Knowledge of the statutory regulations and bylaws and other policies and procedures related to watersewer.
• Knowledge of standard accounting practices.
• Ability to accurately perform complex mathematical calculations.
• Ability to collect, organize and analyze data and make sound judgements.
• Ability to maintain attention to detail and meet deadlines while managing and prioritizing a heavy workload within time constraints.
• Ability to work independently with minimum instruction demonstrating initiative and sound decision making following established policies procedures and processes.
• Ability to establish and maintain effective working relationships.
• Demonstrated skill in the use of personal computers and Windows based software programs including Microsoft Word Excel and corporate applications such as CIS.