Technology Partner

Position Summary

The Technology Partner is a senior internal consulting position that builds partnerships with senior leadership throughout the organization. This position will be assigned to a division, and will be the primary partner to managers and directors of that division.

The Technology Partner will be the initial point of contact to link divisional business needs with the Technology department. This position will convey the technology vision and direction to various business units to help them take advantage of existing and evolving technology. The Technology Partner will act as the Technology eyes and ears in the business to ensure that capability and direction are being conveyed and understood as intended. This position will assist the business in the preparation of new projects and initiatives. This role’s primary goal will be to maximize the benefits of technology in progressing the City’s strategic priorities.

The Technology Partner will be a functional lead to a team of Technology professionals. This position will engage and involve the team to participate in Technology driven initiatives leveraging subject matter experts as appropriate. The Technology Partner will coordinate the delivery of new technology solutions and maintain existing ones, while adhering to Technology governance processes and service management standards. This position reports to a Business Solutions Coordinator.
 

Key Duties & Responsibilities

• Participate in department and divisional planning sessions with a focus on Technology impacts.
• Assist in the preparation of new project requests. This includes assisting in development of business cases and RFx’s and understanding business needs and explore existing technology for potential use.
• Support existing technology solutions by prioritizing requests, analyzing requirements, overseeing software development/implementation.
• Articulate and support the direction of technology innovations.
• Identify potential risks associated with technology strategies and initiatives
• Assist in the formulation and maintenance of an innovation roadmap that outlines the strategic vision for adopting and integrating innovative technologies within the division.
• Ensure that business needs are formalized, tracked and resolved.
• Facilitate the design, development, evaluation, and/or implementation of a technology or business solution by conducting needs assessments, develop requirements, analyze processes and data, contribute to creation of system designs, oversee development, coordinate implementation and required training.
• Develop effective communication strategies between Technology and the business.
• Initiate process review/changes required to improve operations
• Educate and influence the organization; helping identify and address technology related solutions to improve business effectiveness.
• Oversee software vendor relationships.
• Monitor and assess emerging technologies and how they could be used to improve business solutions and support existing ones.
• Assess the feasibility and potential impact of innovative technologies on existing and upcoming divisional projects, conducting thorough studies to determine applicability.
• Develop metrics to measure the success and impact of innovative technology projects, providing regular reports and insights to stakeholders, highlighting potential enhancements or adjustments.

Key Qualifications

• Typically, the education and experience are obtained through completion of a university degree in Computer Science or other related discipline or completion of a two (2) year diploma from a recognized post-secondary institution in Computer Information Systems, combined with a minimum six (6) years of progressively responsible experience acquiring, implementing, and providing ongoing support for corporate business solutions with at least two (2) of those years in an analyst role.
• Process improvement and project management experience would be an asset.
• Knowledge of contemporary business technology solutions.
• Knowledge of current Technology Service Management processes.
• Knowledge of current Project Management Standards and Procedures.
• Knowledge of typical public organization purchasing policy, specifically related to requests for information and requests for proposals.
• Knowledge of vendor management practices.
• Ability to improve work processes and apply appropriate technology.
• Ability to communicate effectively orally and in writing.
• Ability to prepare and conduct presentations.
• Ability to provide day to day guidance and workload management direction to team members.
• Ability to make decisions on day-to-day activities, based on knowledge and experience.

Working/Other Conditions

May be required to work irregular shifts and may be on call.