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Endpoint Management Specialist

Openings: 1 

Type of Posting: Internal/External

Location Name: City of Regina, Regina, Saskatchewan, CA 

Date Posted: November 25, 2022

Closing Date: February 23, 2023

Profession: Information Technology 

Experience Level(s): Intermediate 

Desired Employment Status: Term

Education Level(s): Diploma in Computer Engineering Technology or a University Degree  

Job ID: 973 
 

Position Summary

The City of Regina is transforming, and you have an opportunity to influence its journey! If you are a bold thinker and thrive on bravely “unboxing” how we work today and creatively designing tomorrow, we are looking for you!

 

Our Transformation Office team drives large-scale transformation opportunities and incremental service improvements through four pillars: digital, innovation, big data, and resident experience. 

 

We recognize how fundamental endpoint technology is to the City’s successful transformation. The Endpoint Management Specialist position is an innovative position, responsible for the end user computing environment at the City of Regina.

 

Our team is diverse, dynamic, and fun. We value our employees and their work-life balance. We cultivate and nurture a collaborative team culture where employees can grow and thrive together. Join us!

Duties & Responsibilities

Reporting to the Coordinator of Client Support, you will research, design, evaluate, implement, and maintain the end user computing environment at the City of Regina. This dynamic technical environment consists of a variety of hardware and various application presentation and virtualization techniques.

 

You will be responsible for:

  • Scoping, planning, testing and implementation of the City’s end point management strategy, specifically moving and maintaining the City’s platform and configuration strategies to cloud management.   
  • The corporate client management solution which provisions the operating system image builds/refreshes, software deployment and patch maintenance and for troubleshooting and resolving escalated functional issues relating to the end user computing environment.
  • Providing technical leadership on projects relating to the end user computing environment using project management principles and processes to plan, deliver and provide status on work, and ensure adherence to Agile project management methodology.
  • Evaluating, recommending, installing, testing, configuring and maintaining the end point management environment including operating systems, software, equipment and cloud management strategies.

 

The way people describe you:

  • You deliver results
  • You are known for strategically influencing change
  • You are a strategic thinker and problem solver
  • You have a proven history of successful work accomplishments that drive business results

 

Education & Experience

  • Typically, the knowledge, skills and abilities required for this position are obtained through a two (2) year diploma in Computer Engineering Technology or a university degree in Computer Science and/or four (4) to six (6) years of experience in computer workstation management, administration and software packaging and deployment methodologies.
  • Certification in Microsoft, Linux, virtualization, project management and/or ITIL would be an asset.
  • Advanced knowledge and experience with components included in Microsoft Endpoint Manager: Configuration Manager, Intune, Azure AD, Defender, M365, Autopilot, Desktop Analytics.
  • Experience with computer networking concepts and protocols, and network security methodologies.
  • Experience with desktop virtualization: Hyper-V, VMware a plus. Experience with Windows technologies such as File Services, Group Policy, AD and AAD.      

Knowledge, Skills & Abilities

  • Considerable knowledge in software deployment best practices including knowledge and experience with various programming and scripting techniques
  • Proven knowledge of Windows Server Operating systems, multi-domain Microsoft Active Directory security architectures, Microsoft’s M365 Cloud Management, M365 suite, Azure Active Directory, and Windows Enterprise (1800+ users)
  • Knowledge and experience with various programming and scripting techniques. Ability to create PowerShell scripts to automate tasks or run cmdlets\scripts to gather information or make changes
  • Knowledge and experience with Microsoft Teams Phone System deployment
  • Experience with configuring device enrollment and workloads to drive automation
  • Excellent written and oral communication skills, and the ability to create and document technical information, and operating standards and procedures
  • Excellent interpersonal skills and the ability to relate well with and communicate to all levels internal and external to the organization
  • Ability to exercise a high degree of initiative, and work with a considerable amount of independence demonstrating strong analysis, problem solving, decision-making and strategic action planning capacity
  • Ability to effectively prioritize tasks and develop solutions to complex technical problems under pressure
  • Ability to conduct research into a wide range of computing issues is required with the ability to understand how it relates to the City’s environment and make recommendations
  • Experience with Anti-virus solutions and knowledge of cybersecurity risk management concepts
  • Keen attention to detail
  • Knowledge and experience with Agile project management techniques related to Information Technology projects

Working/Other Conditions

  • Note: This position may be on call 24 hours per day, 7 days a week and may be required to work irregular shifts.
  • Valid class 5 drivers license is required with occasional travel required between City locations.
  • Sitting for extended periods.


✓ Note: Testing may be done to evaluate knowledge, skills and abilities.

✓ Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

✓ Note: Successful candidates will be required to provide proof of acquired education.


Jurisdiction: Civic Middle Management 

Division: Transformation Office 

Department: Technology 

Hourly Salary: $33.71 - $42.24 (2021 Rates)

 

 

The City of Regina acknowledges that we are on Treaty 4 Territory, and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and the homeland of the Métis Nation.
 

We want to show our recognition and respect to the Nations and the ancestors of this territory, we are grateful for the privilege to be here, to co-exist. We recognize that much of the harms of the past have shaped our relationship; we are committed to our work of building trust. We hope for good and everlasting relationships to create true partnerships with Indigenous peoples.

 

Regina is committed to employment equity and accessibility. We encourage applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities and persons of all sexual orientations and gender identities/expressions.

 

Note: The City of Regina strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact Talent at 306-777-7550 or by email at Talent@regina.ca.