Parking Services Officer
Job ID: 3395
Openings: 1
Jurisdiction: CUPE Local 7
Division: City Centre & Community Standards
Branch: Parking Services
Location Name: Regina, Saskatchewan, CA
Type of Posting: Internal & External
Employment Type: Permanent
Hourly Salary: $28.47 - $36.78
Annual Salary: $54,281.00 - $70,125.00
Date Posted: March 23, 2026
Closing Date: April 1, 2025
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of colour, 2SLGBTQIAP+ individuals of all genders, people of disabilities, and members of equity-deserving communities, to apply.
The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.
Position Summary
Key Duties & Responsibilities
- Provides technical advice and interpretation of bylaws and regulations for the general public, enforcement personnel, field staff, and various City departments on matters relating to the effective administration and compliance of The Traffic Bylaw No. 9900 and related provincial statutes, ensuring consistency, accuracy, and impartiality in application.
- Communicates and directs bylaw interpretation and associated activities to enforcement personnel by telephone, two-way radio, and call tracking software for the parking enforcement program.
- Responds to complex and technical inquiries relating to all parking services across all customer contact channels (in person, telephone, mail, fax, and email), both verbally and in written form.
- Prepares and supplies the City’s Prosecutors Office with parking infraction evidence, including written documentation, photographs of violations, notes, and any other information gathered.
- Completes the parking ticket review process, including gathering and reviewing evidence; making decisions pertaining to the validity of parking tickets; preparing correspondence; and, when applicable, explaining the rationale of the decision to customers.
- Administers the vehicle impound/seize/immobilization program, responds to inquiries, and conducts database searches.
- Administers the private ticket writing program, enters tickets, responds to inquiries, and assists in the completion of forms (including University of Regina).
- Administers the parking permit program, issues permits, oversees renewals, and responds to inquiries.
- Administers dispatches, service request reports, and call-backs.
- Initiates and responds to inquiries regarding collections, sets up payment plans, and identifies problem accounts.
- Monitors office supply inventory and requisitions and purchases supplies within limits of established authority (p-card, blanket agreements, and/or general stores).
Key Qualifications
- Completion of secondary school or equivalency, supplemented by introductory courses in public administration, business administration, public relations, and/or enforcement.
- Valid Class 5 Driver’s License.
- Minimum of eighteen (18) months of previous and on-the-job experience in a municipal parking environment, municipal front-line customer service environment, or diverse enforcement environment, including experience handling high-stress and confrontational situations.
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Knowledge of traffic bylaws, rules, processes, and procedures.
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Knowledge of data entry, office administration processes, and customer/client services.
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Knowledge of the specific branch as well as broader divisions/departments and their interrelationships for project and service delivery.
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Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards.
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Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline-specific software, and technology devices.
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Provides customer service where messages and responses may be met with frustration, rudeness, or emotional reactions.Responds to escalated complaints and confrontational situations.
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Explains and exchanges bylaw, technical, administrative, and process-related information, as well as policy and procedure information.
Working/Other Conditions
- Works in indoor office environments
- Exposure to stressful experiences/interaction with customers/clients who are upset, angry, and/or emotionally charged, on a regular basis.
Additional Requirements:
- Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
- Proof of education is required.
- Additional assessments may be conducted to evaluate competencies, skills, and knowledge.
At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now!
For detailed job descriptions, CBAs, and application tips, visit our Applicant & Job Resources page.
Note: Only applications submitted via our online application system are accepted