Microsoft Solutions Specialist
Job ID: 2865
Openings: 1
Jurisdiction: Civic Middle Management
Division: Corporate Services
Department: Technology
Branch: Cross Functional Solutions
Location Name: Regina, Saskatchewan, CA
Type of Posting: Internal & External
Employment Type: Permanent
Hourly Salary: $34.04 - $42.68
Date Posted: May 09, 2025.
Closing Date: May 30, 2025.
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity-seeking communities, to apply.
The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.
Position Summary
The City of Regina is seeking a Microsoft Support Specialist to provide expert technical support, system administration, and operational oversight within our evolving Microsoft environment. Reporting to the Microsoft Enterprise Strategist, this role is responsible for troubleshooting complex issues, maintaining system performance, ensuring licensing compliance, and contributing to the evaluation and implementation of Microsoft technologies. If you're a detail-oriented problem-solver with a strong understanding of Microsoft platforms, this is your opportunity to help shape and support a modern municipal IT environment.
Key Duties & Responsibilities
- Provide technical support for escalated incidents related to Microsoft technologies, including O365, Azure, and Active Directory.
- Administer Microsoft licenses, ensuring compliance and accurate reporting on usage.
- Monitor system performance, perform patch management, and execute monthly maintenance tasks.
- Generate regular reports on license usage, system health, and support metrics.
- Implement procedures for seamless integration of new Microsoft solutions into the user environment.
- Assist in evaluating and deploying new Microsoft technologies in alignment with business needs.
- Collaborate with teams and vendors to resolve technical issues and support implementation efforts.
- Share technical expertise, create knowledgebase articles, and contribute to team training and development.
- Participate in Microsoft roadmap initiatives and lead testing for new deployments.
- Ensure adherence to cybersecurity protocols and service level expectations.
- Identify recurring issues, emerging trends, and recommend improvements to support services
Key Qualifications
- Diploma in Computer Engineering Technology, or a degree in Computer Science or related field
- Minimum 5 years of relevant technical support experience, including 3 years supporting Microsoft M365 products
- Hands-on experience in the administration and support of Microsoft environments
- ITIL certification or experience in a service management framework is an asset
- Microsoft certifications preferred
- Strong knowledge of Microsoft technologies including Office 365 (Teams, SharePoint, Exchange, OneDrive, OneNote), Azure, and Active Directory
- Familiarity with Service Desk operations, methodologies, and tools in an ITIL-driven environment
- Solid understanding of cybersecurity best practices and threat prevention techniques
- Excellent problem-solving and analytical skills with the ability to assess issues and recommend solutions
- Strong communication skills—both written and verbal—with the ability to manage sensitive situations professionally
- Proven ability to prioritize tasks, meet deadlines, and perform under pressure in a fast-paced environment
- Strong customer service orientation with the ability to build effective relationships with users and vendors
- Capable of working independently and collaboratively within a high-performing team
- Keen attention to detail and ability to conduct technical research
Working/Other Conditions
- This position may be required to work irregular shifts and/or be on call 24 hours per day, 7 days a week.
Additional Requirements:
- Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
- Proof of education is required.
- Additional assessments may be conducted to evaluate competencies, skills, and knowledge.
At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now!
For detailed job descriptions, CBAs, and application tips, visit our Applicant & Job Resources page.
Note: Only applications submitted via our online application system are accepted