Licensing Coordinator

Position Summary

This position is responsible for effectively and efficiently coordinating the routine invoicing, licensing and/or enforcement processes of the licensing area within the Licensing and Parking Services Branch. This position is responsible for coordinating the activities of staff, overseeing, developing and responding to complex and more technical inquiries on the issues related to licensing and enforcement.  This position reports to the Manager, Licensing and Parking Services.

Key Duties & Responsibilities

• Participates in the development and implementation of short- and long-range plans for the effective delivery of billing, licensing & enforcement services for the licensing area.
• Develops, recommends, coordinates and implements policies and procedures associated with the delivery of related billing, licensing & enforcement services.
• Provides supervision for the day-to-day operations of staff involved in the invoicing, collections process, licence issuance and enforcement of bylaws.
• Plans and organizes daily workflows and sets priorities.
• Leads and participates in projects related to the licensing area.
• Responds to escalated customer issues related to licensing & enforcement services, including but not limited to statement errors, licence issuance, adherence to bylaws, enforcement and payment issues.
• Establishes and maintains effective customer contacts for high volume commercial accounts.
• Provides for the effective and efficient operation of the area by recruiting, selecting, and developing staff; providing direction, assigning duties and reviewing employee performance.
• Coordinate with other stakeholders in the City who are involved with the provision of licensing & enforcement services to ensure effective provision of services.
• Assists with budgeting and control of expenditures for the area.
• Represents management at grievance proceedings and attempts to resolve union-related issues at the assigned level of responsibility.
• Performs related work as required.

Key Qualifications

• Typically, the knowledge, skills and abilities required are obtained through a University degree in Business Admin or Criminal Justice or other related discipline, or a two (2) year diploma in Business Administration, Bylaw Enforcement, or Criminal Justice from a recognized post secondary institution.
• One (1) to three (3) years of related experience in a progressively responsible supervisory position. Three (3) to five (5) years experience in a front-line customer service and/or enforcement environment. Three (3) to five (5) years experience with computerized information management systems.
• Thorough knowledge of the principles of organization, supervision and administration including workflow planning, employee development, training and appraisal and the ability to effectively apply those principles.
• Knowledge of computerized billing systems, preferably in a licensing & enforcement environment.
• Knowledge of computerized meter reading systems.
• Knowledge of Geographical Information Systems.
• Knowledge of statutes and bylaws that govern the business area.
• Ability to improve work processes through the effective application of technology.
• Ability to effectively motivate and lead branch staff.
• Ability to communicate effectively both orally and in writing, demonstrating tact and diplomacy in order to establish effective working relationships with external and internal stakeholders as necessitated by work assignments.
• Ability to work independently demonstrating sound judgement and initiative to establish priorities and make decisions in accordance with established policies and procedures while taking into consideration the details and complexities of the issues and the need for results.
• Skill in organizing and delegating assigned activities to ensure functions are efficiently and effectively carried out.

Working/Other Conditions