Foreperson, Facilities Operations

Position Summary

This position supervises the day to day operations of city owned facilities, yards and/or shop complexes and is an integral part of the Facilities Management Services Team. The employee in this position will supervise and train up to 25 staff. Responsibilities also include: assisting in establishing and monitoring budget requirements and policy and procedure development requisitioning materials, personnel and supplies, carrying out performance management and scheduling the work of all subordinates. This position reports to the Manager of Facilities Operations.

NOTE: Shift work may be required. (Twenty-four (24) hours a day, seven (7) days per week operation requires availability for emergency call out).

Key Duties & Responsibilities

• Supervises and schedules Facility Operators and Caretakers; plans work assignments, shift rotations, and location coverage to ensure operational efficiency.
• Leads recruitment, onboarding, and staff development, including performance appraisals, coaching, mentorship, and ongoing training for safe and effective facility operations.
• Coordinates daily operations and logistics for user groups and events, including equipment setup/takedown, cleaning, and overall facility preparation.
• Develops and implements work plans, aligning staffing and resources with service delivery needs and ensuring operational goals are met.
• Conducts regular facility inspections, identifies maintenance needs, schedules repairs, and ensures preventive maintenance programs are followed.
• Manages administrative tasks such as maintaining timesheets, submitting reports, preparing correspondence, and responding to public or interdepartmental inquiries.
• Monitors compliance with Occupational Health and Safety standards, corporate procedures, and government regulations related to employee safety and facility security.
• Oversees budgeting and inventory, including budget preparation, requisitions, expenditure approvals, and material/equipment tracking and procurement.
• Liaises with internal and external stakeholders, including sports organizations, community groups, and media, representing the department on various committees and projects.
• Manages facility equipment and fleet assets, coordinates repairs and replacements, and collaborates with Fleet Services to minimize downtime and optimize performance.

Key Qualifications

• The knowledge, skills and abilities required for this position are obtained through completion of grade twelve (12) or equivalent coupled with courses related to facilities management. A Refrigeration Plant Operator’s Certificate and a Pool Operator’s Certificate are required. In addition, the successful candidate will have a minimum of four (4) to five (5) years of facility management experience, including two (2) years in a supervisory position and experience in the operation of major sport facilities. Supervisory training courses and a Fireman’s Certificate would be an asset.
• Comprehensive knowledge of facility operations and maintenance, including HVAC, mechanical systems, sound, alarms, emergency systems, artificial turf, pool filtration, ice maintenance, and sports field construction.
• Deep understanding of facilities management principles, including concessionaire contracts, professional sports franchise requirements, and evolving technologies in the field.
• Strong leadership and supervisory skills, with experience in unionized environments; able to motivate, train, and evaluate staff effectively.
• Skilled in planning, organizing, and reviewing tasks, maximizing efficiency while maintaining high operational standards.
• Proven ability to work independently, exercise sound judgment, and manage time, priorities, and complex challenges with initiative and accountability.
• Excellent communication skills, both written and verbal, with the ability to build relationships with user groups, officials, community partners, and internal stakeholders.
• Well-versed in Occupational Health and Safety Regulations, including safe work practices, MSDS interpretation, and life-safety procedures in multi-purpose facilities.
• Technically proficient with computer systems such as Word Perfect, Oracle, Facility Scheduling, MCSII, and SPL; adept at organizing and reporting information electronically.
• Physically capable of hands-on work and available to work extended or irregular hours as required.
• Effective in public-facing roles, with the ability to respond to service requests, resolve conflicts, and represent the organization professionally.

Working/Other Conditions

• A valid drivers license is required and a vehicle available for work usage (a travel allowance is provided). The successful candidate must complete WHMIS Training.