Clerk Typist V - City Operations

Openings: Up to 3 

Type of Posting: Internal & External 

Location Name: City of Regina, Regina, Saskatchewan, CA 

Date Posted: September 11, 2023

Closing Date: Open until filled. 

Profession: Administrative & Support Services 

Experience Level(s): Entry-Level 

Desired Employment Status: Casual up to 1 year 

Job ID: 1713 
 

Join the City of Regina as a Clerk Typist V! The team is hiring for up to 3 temporary, full-time opportunities! The hours of work are typically Monday through Friday, from 8:00 a.m.- 4:45 p.m. with an Earned Day Off, (EDO) once every three weeks! 
 

In this role, you will be responsible for administrative, coordination, customer service, cashier duties, and logistics services and functions to support administrative work processes and duties for a work unit within the Citizen Services division.

Duties & Responsibilities: 

• Provide reception, customer service, and first point of contact for assigned work unit
• Answer telephone, directs calls, take messages, direct visitors, make photocopies, scan, fax, file, print, label, and stuff envelopes, along with other clerical duties
• Triage service requests and other incoming messages (in-person, telephone, email) for response and action including scheduling
• Coordinate the flow of information/materials for meetings
• Make logistical arrangements (confirms attendees, books rooms, equipment, and resources) for meetings, events, travel and accommodations, and training and development
• Collect, open, and complete mail log, and distribute daily mail
• Prepare regular and registered outgoing mail and courier packages
• Compose, draft, edit, proofread, and format correspondence, memos, service requests responses, and reports
• Update manuals and standards and circulates revised documents
• Collect, assemble, and provide information packages—file reports, correspondence, research and background materials
• Attend meetings, take minutes, circulate drafts, and distribute final minutes
• Respond to requests for information or materials from both internal and external stakeholders
• Monitor office supply inventory, requisitions and purchases within limits of established authority (p-card, blanket agreements, and/or general stores)
• Maintain filing systems in accordance with corporate records management policies and procedures
• Complete searches, input data, validate data, and generate reports and lists from programs and applications

Knowledge, Skills & Abilities: 

• Knowledge of office administration processes and customer/client services
• Knowledge of cash receipts, processing, and reconciliation practices
• Knowledge of area specific concepts and practices
• Knowledge of branch as well as the broader divisions/departments
• Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards
• Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline-specific software, and technology devices
• Provides front-line customer service where messages/responses may be met with frustration/rudeness
• Interacts with staff and residents to exchange general information
• Responds sensitively and appropriately to the needs of all customers/clients
• Explains and exchanges administrative and other process information as well as policy and procedure information for work unit
• Consults and follows policies, procedures, and processes
• Prioritizes and adapts office activities in accordance with daily/weekly schedule within defined timelines/deadlines
• Triages incoming telephones calls and emails
• Provides ideas and suggestions to improve work processes
• Contributes to a positive experience through provision of customer service and administrative services
• Contributes to health, safety, and well-being self and others
• Contributes to completion of work unit activities through completion of sequenced tasks/workflow
• Contributes to financial stewardship through purchasing of and care of supplies, materials and equipment
• Familiarizes new employees with tasks, duties, practices, and processes
• Participates on ad hoc and/or other committees if requested
• Participates in interviews and selection process if requested
• Concentration and visual effort during composing, drafting, editing, and proofreading documents
• Concentration and visual effort during data input, cross checks of information, and confirming data accuracy
• Auditory effort during stakeholder interactions
• Responds to interruptions to workflow that impact concentration demands

Education & Experience

• Completion of secondary school or equivalency plus job-related training and/or course work
• Minimum of nine months of previous and on-the-job administrative and/or clerical experience

What We Offer

• Robust Benefits package after working 1907 hours, which includes Health/Dental/Basic Group Life, with optional Civic Pension Plan with Employer Contributions.
• Supported educational programs to enhance employee knowledge and skills through our Educational Assistance Program. Options for Long-term learning programs to provide opportunities for employees to work towards a designation, degree, etc.,
• 50% off admission to City leisure facilities (Swimming, etc.),
• An inclusive and diverse work culture

✓ Note: Testing may be done to evaluate knowledge, skills and abilities.

✓ Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

✓ Note: Successful candidates will be required to provide proof of acquired education.

Jurisdiction: CUPE Local 7 

Division: City Operations 

Hourly Salary: $20.79 - $26.85  

Annual Salary: $39,638 - $51,192

The City of Regina acknowledges that we are on Treaty 4 Territory, and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and the homeland of the Métis Nation.

We want to show our recognition and respect to the Nations and the ancestors of this territory, we are grateful for the privilege to be here, to co-exist. We recognize that much of the harms of the past have shaped our relationship; we are committed to our work of building trust. We hope for good and everlasting relationships to create true partnerships with Indigenous peoples.

Regina is committed to employment equity and accessibility. We encourage applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities and persons of all sexual orientations and gender identities/expressions.

Note: The City of Regina strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please note in your application or contact 306-777-7000.